Refund policy

At Caras Jewelry, we want you to feel completely confident and satisfied with your purchase of the Fortune Bracelet. We stand behind the quality of our craftsmanship and materials. If you are not entirely satisfied with your order, we are here to help with a straightforward resolution process.

1. The 15-Day Review Window

You have a period of 15 business days from the exact date of delivery to inspect your item and submit a complaint, review, or return request to us. Requests made after this 15-business-day window will unfortunately not be eligible for a refund or replacement.

2. Return & Resolution Options

If you find any issues with your item or are unsatisfied with the product within the eligible timeframe, you may choose one of the following options:

• 100% Full Refund: We will issue a complete refund back to your original payment method. This refund covers 100% of the purchase price (since shipping is originally free, there are no hidden deductions).

• Brand-New Replacement: If preferred, we will gladly ship out a brand-new replacement unit to you at absolutely no extra cost.

3. How to Initiate a Request

To file a complaint or request a refund/replacement, please email our support team with your order number and any relevant details or photographs of the product:

• Email: support@carasjewelry.com

4. Processing Time

Once your request is received and reviewed by our team, approved refunds will be processed immediately. Credit will automatically be applied to your credit card or original payment method (such as PayPal) within a certain number of days, depending on your financial institution's processing times.

5. Contact Us

For any further inquiries regarding our Return and Refund structure, please contact us at:

• Mailing Address: 14100 Parke Long CT, Suite T, Chantilly, VA, United States, 20151