Contact information

Welcome to Caras Jewelry. We truly value your experience and are always here to assist you with any questions regarding our products, order tracking, or our store policies.

Please feel free to reach out to our dedicated support team through the official channels listed below.

Get In Touch

• Customer Support Email: support@carasjewelry.com

• Mailing & Business Address: 14100 Parke Long CT, Suite T, Chantilly, VA, United States, 20151

Response Time

We read and respond to every customer inquiry with care. Our team typically replies to all email inquiries within 24 to 48 business hours.

Note: If your inquiry is regarding an existing order, please make sure to include your Order Number (e.g., #CR1001) in the subject line or email body so we can assist you as quickly as possible.

Operating Hours

• Monday – Friday: 9:00 AM – 5:00 PM (EST)

• Saturday – Sunday: Closed (Emails sent over the weekend will be prioritized and handled first thing on Monday morning).